In today’s competitive business world, every small business has to stand out with a greater advantage, and that is possible. In the process comes a predictive dialer. We help you automate Outbound Calling via utmost productivity achieved by agents and at large the highest lead generation. But in this multitude of options available on the market, it is pretty difficult to choose the proper predictive dialer for your small business. 

With this buyer’s guide, we will help you gain knowledge and tools to make an informed decision. In this article we will cover everything — from the basic features of a predictive dialer to writing the right features to know if you are buying the best product. Additionally, we’ll be introducing JustCall.io, the leading cloud based communication platform, which provides a robust, powerful predictive dialer service specifically for the needs of small businesses.

What is a Predictive Dialer?

A predictive dialer is a specialized outbound call center software that uses algorithms to establish how available agents are and increases the connection rates. Traditional auto dialers simply dial numbers out of order, but a predictive dialer analyzes historical data, such as average call time, agent talk time and answer rates, to determine the best call order to maximize agent time. Finally, this enables it to intelligently dial in multiple numbers at once, helping keep agents busy and keeping the time of otherwise lost callers to a minimum.  

A predictive dialer helps you streamline your calls workflow and effectively utilize your agent reach out. It means more lead generation, better customer service, and a better return on investment (ROI).  

Benefits to Small Businesses of Using a Predictive Dialer 

Here’s a closer look at some of the key benefits small businesses can reap from implementing a predictive dialer:

• Increased Agent Productivity: It prevents agents from having to dial numbers themselves, while preventing the unproductive wait times. This means that they can disregard everything else and concentrate on simply connecting with the leads and creating deals, which consequently brings the overall call volume and productivity to sky high levels.  
• Improved Lead Generation: The predictive dialer helps more leads to be contacted in a shorter time frame by maximizing connected calls. In other words, it means a bigger pool of potential customers and increases the likelihood that a lead will turn into sales.  
• Enhanced Customer Service: By using predictive dialing, you will have shorter wait times and faster response time for your customers. It results in better customer experience and also builds stronger relationships with your clients.  
• Reduced Operating Costs: That results in decreased operational costs, directly related to increased call volume and a greater efficiency. In result you’ll spend less time on the phone dialing numbers and more time closing deals which will help you increase your bottom line. 

• Real-Time Data and Analytics: Comprehensive reporting and writing analytics tools are supplied by many predictive dialers. This enables you to see metrics such as call volume, agent performance and conversion rates, which help you understand how a campaign performed, and optimize based on data instead of information provided by a contact center provider.  

Key Features to choosing a Predictive Dialer  

Here are some crucial features to evaluate when selecting a predictive dialer for your small business:

• Scalability: Outbound call center needs will change with your business. A predictive dialer that enables you to scale flexibly for variances in call volumes and agent needs.
• Ease of Use: Smooth adoption and efficient operations depends on a user friendly interface. Take a look at a predictive dialer with a user interface you can configure and manage easily when running campaigns.  
• Integration with Existing CRM: It seamlessly works with your Customer Relationship Management (CRM) system, which means you can easily manage your data and still get a full picture of touchpoints across your customer base.  
• Real-Time Reporting and Analytics: Tracking campaign performance, determining what needs to be improved and optimizing call workflows are all robust reporting features necessary in a strong reporting tool.  
• Call Recording and Voicemail Drop: These capabilities can add to agent training, can provide data on customer interactions, and make sure no leads are lost in the cracks.  
• Customizable Call Routing: Make sure your predictive dialer has built in ability to route calls based on predefined skills, customer location or language fluency.  
• Compliance Features: Choose a predictive dialer with inbuilt compliance features, such as DNC scrubbing and call recording, to keep your outbound campaigns on the right side of all regulations.  

Pricing Considerations

The predictive dialer pricing depends on the portfolio of features, number of users and the call volume. One solution has a per seat, per month pricing model, while another charges per minute. Also make sure to do a comparison of price structures and if the offering offers a free trial – be sure to request it and use it to ensure that the solution is one which meets your requirements and budget provided.   

JustCall: Your Answer to All Your Communication Needs

A leading cloud based communication platform, JustCall.io comes fully equipped with a wide range of tools which will help you automate your business operations. One trick to giving your outbound sales efforts a boost is their predictive dialer.

Here’s why JustCall stands out as a top choice for small businesses:

• Robust Predictive Dialer: With the JustCall predictive dialer, you use advanced algorithms to expand the call connection rate and agent productivity. Luckily, it intelligently dials multiple numbers simultaneously to make sure you’re never left without an offer of service.

• Seamless Integration: Built for seamless integration with the most common CRM systems such as Salesforce, Zoho CRM and HubSpot, JustCall helps businesses manage the data better and have a clear view of all customer interactions.

• Comprehensive Feature Set: Just in addition to its predictive dialer, they have a whole variety of other features like call recording, call forwarding, voicemail, SMS, and IVR. It allows you to maintain and operate your whole communication infrastructure with a single tool.

• Scalability and Flexibility: JustCall is the perfect solution if you’re a young small business or a growing enterprise that needs to scale and grow based on your different communication requirements. With flexible pricing plans and customizable features to suit your needs, they make sure you receive the exact solution you need.

• Excellent Customer Support: There is dedicated customer support provided by JustCall and you can get attended at any time in case you face any questions or any issues. The team of experts is always there to help you make the best use of their platform.

Conclusion:

Determining the perfect predictive dialer for your small business means that selecting the correct one can be very important in terms of your sales and the customer service that you provide. As you go through this guide, you’ll learn to look at the features, benefits and pricing options included in this service and make an informed choice of which solution will fit your needs best.

A robust and user friendly predictive dialer provided by JustCall.io can maximize agent productivity, improve lead generation & improve your overall business performance. For example, to find out how you can improve your first attempt at outbound strategy, consider using JustCall.